Frequently Asked Questions

Everything You Need to Know


Best Rate Gaurantee General FAQ USD Cheques OneCard


Best Rate Guarantee


Do you guarantee better rates than the banks?

Yes. If you find a lower rate in our local market that we can verify then we won’t just match it, we’ll beat it! Our FXperts regularly monitor the latest rates to ensure all of our clients receive the best deal possible. Find out more, and read the Terms and Conditions on our Best Rates Guaranteed page.


How are you able to guarantee better rates?

We buy in bulk and pass the savings onto our customers. Plus, with 19 locations across Ontario and millions of transactions a year we can make a smaller profit per transaction than our competitors – and pass the savings onto you.


What if I need more foreign currency than I originally ordered, do I still qualify for the Best Exchange Rate guarantee?

Yes! You can always increase the amount of currency you order or wish to purchase. All transactions in our retail branches will qualify for our best exchange rate guarantee.


Can I call for a no-obligation quote?

Absolutely. Call your local branch today!

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General Frequently Asked Questions


Who can benefit from Continental Currency Exchange

Whether an individual or a business, everyone can save with Continental Currency Exchange. Clients typically include:

  • Businesses of all sizes
  • Importers and exporters
  • Vacationers, travellers, snowbirds and frequent business flyers
  • Students
  • Foreign property owners
  • Wholesalers
  • Non-profit organisations
  • Governmental organisations


Can I ‘lock in’ a favourable rate?

The only way to lock in a rate is to process payment at the branch, whether that is prepaying for cash or a wire transfer. Rates quoted over the phone or email are valid for 1 half hour and then will have to be requoted.


Are Wires, Transfers and USD Cheques Safe?

Yes. All of Continental Currency Exchange’s wires, transfers and USD cheques are safe and secure. They are completed using trusted Canadian financial institutions.


What is the typical size of a transaction at continental?

We accept transactions of all sizes, but most clients choose to exchange their currency in bulk.


Can I keep my existing bank relationship?

Yes. Continental Currency Exchange is a complimentary service that specializes in foreign exchange. Continue using your existing bank for everyday financial needs and come to Continental for all your foreign currency needs.


How safe is continental currency exchange?

Continental Currency Exchange is a strictly regulated Canadian owned and operated company that meets or exceeds all regulations.

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USD Cheques


What is the Advantage of Using USD Cheques?

Avoid carrying cash on your trip for additional safety or pay foreign bills and make purchases abroad.




Important Notice

Continental regrets to announce that we will not be accepting e-transfers or in branch loads until further notice. We apologize and appreciate your loyalty with us. We would like to encourage you to use up any balance you may have by making free purchases.


Can I use OneCard in Canada?

You can use up your funds right here in Canada and all purchases are FREE. Any foreign currency will automatically convert to the best exchange rate at the time of your purchase.


How do I change my PIN?

If you would like to change your PIN simply log on to your account via the mobile app or web portal.


Will I be charged if I don’t have any money in my account?

No need to worry! If you do not have a balance you will NOT receive a monthly bill. As such, there is no need to cancel your card if you do not have funds.


What do I do if I lost my card?

If your card is lost, you cannot access the mobile app, or have any further questions, call 1-844-438-3939.

Buy your Currency Now!

Buy online or in branch, click “Get Currency” to get great rates on your Currency Exchange.

The Continental Constellation

Providing you with more than just great exchange rates, the Continental Constellation is your gateway to exciting products and services that help make living, travelling, and saving money easier!

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