empty

Communications Centre

Tell us about your Continental experience

Whether it’s compliments, comments, or a complaint, use the resolution centre to tell us all about your Continental experience. We stay open later than most banks, 7 days a week to ensure you can reach us when it works for you. If you have any questions, comments, or queries – the Communications Centre is here for you. So whatever your experience, good or bad, we would love to hear about it.

 

Compliment Us!Leave FeedbackHave an issue?

 

Compliment Procedure

Help us give credit where credit is due!

 

Continental Currency Exchange Canada prides itself on the satisfaction of all of our clients. In order to make sure we continue doing the best job possible, we would love to hear about all the things we’ve done right. So, if you have a positive experience you want to share, please let us know in as much detail as possible. We promise we will do everything we can to ensure that your positive experience is shared by every other Continental client around the world.

 

Let us know about the exceptional service you received by mail, e-mail or phone:

Mail:

Continental Currency Exchange

190 Church St.,

Bowmanville, On. L1C 1T9

 

E-mail: compliments@continentalcurrency.ca

Phone: 1-905-623-6739

 

Please be sure to provide the name(s) of all the staff involved, as well as the specific branch location, that way we can be certain to give proper recognition.

Thank you very much!

 

Compliment Us!


Comments

Client and employee suggestions are always welcome

 

At Continental Currency Exchange Canada, we take innovation and progress very seriously. All of our efforts are focused on providing our clients with better solutions, more savings, and the service and convenience they can’t get anywhere else. In order to make sure we consistently provide clients with our full-slate of innovative products and services, we ask our clients and employees for suggestions on how we can improve, or things we could do to better our service.

If you happen to have any comments or suggestions, please don’t hesitate to send them to us. If your comment leads to us improving our service, you could be financially rewarded at up to $10,000 at the sole discretion of Continental Currency Exchange.

 

Mail:

Continental Currency Exchange

190 Church St.,

Bowmanville, Ontario L1C 1T9

 

Email: comments@continentalcurrency.ca

Phone: 1-905-623-6739

 

Thank you very much for any suggestion you may have!

 

Help Us Improve!


Complaints Procedure

We put clients first, ensuring that complaints get resolved efficiently, professionally, and confidentially   

 

At Continental Currency Exchange Canada, we take complaints very seriously. If you are having an issue, or have had a negative experience, whether it was at a branch or online, please do not hesitate to contact us immediately. We will always work to identify and rectify any and all problems. By solving your issue or concern, we will be able to improve our service to all of our clients, and work to ensure it never happens again.

If you have a problem, issue or complaint of any sort, we not only invite, but actually encourage you to contact us following the process outlined below.

With this in mind, we commit to responding to your complaint within 48 hours.

 

1. Please let us know

 

Ask to speak to a customer service representative where your complaint originated. If your concerns are not resolved, you can also contact the Manager or Supervisor at that specific location or branch.

Alternatively contact CCE head office at:

 

Phone: 905-623-6739

Email: complaints@continentalcurrency.ca

 

Prior to contacting CCE, please make sure you have all pertinent information readily available such as:

Date(s) and location(s) of occurrence / Branch / Product;

Supporting statements or documents, if any;

The names of any specific staff involved;

Clarify the situation and sequence of events in your own mind, and then determine what it is you would like us to do.

 

2. Escalate to the Retail Operations Manager

 

Most complaints are resolved following step 1. However, if your complaint is unresolved after following Step 1, you may contact the Retail Operations Manager at:

 

CCE Head Office Phone: 905-623-6739

Email: complaints@continentalcurrency.ca

 

3. Escalate to a Senior Officer

 

If your complaint is not resolved after steps 1 & 2, you may contact the Chief Operations Officer. If there is an alternate senior executive you would like to contact, you may address your letter, email, or call to them.

Continental Currency Exchange Canada will always work to solve your issue quickly, and effectively, ensuring the highest standards are upheld by all staff.

 

Mail:

Chief Operations Officer

Continental Currency Exchange

190 Church St.,

Bowmanville, On. L1C 1T9

 

Alternate methods of contact:

Phone: 905-444-9026 ext. 2222

Email: complaints@continentalcurrency.ca

 

 

Thank you for letting your issue be known to us, and for giving us the opportunity to rectify your concern.

We take all of our client complaints very seriously and are committed to making every effort to resolve your concern.

 

Let Us Help!

Buy your Currency Now!

Buy online or in branch, click “Get Currency” to get great rates on your Currency Exchange.

The Continental Constellation

Providing you with more than just great exchange rates, the Continental Constellation is your gateway to exciting products and services that help make living, travelling, and saving money easier!

Follow Us

Newsletter

Register now to receive the latest travel tips, savings and exclusive promotions direct to your inbox

Continental Currency Exchange

All rights reserved ©2017